Office Supply Superstore
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Help Center

Welcome to our Help Center. Here you will quickly find answers to our most commonly asked questions. If you can't find the answer you are looking for, you can submit your question and receive a personalized reply via email within 1 business day.

Why will my order be delayed if the billing address is different from the shipping address?

This is a commonly misunderstood policy. Actually, having different Billing and Shipping addresses should not delay your order. Rather, your order may be delayed if you enter an incorrect Billing address. Your Billing address is the address your credit card statement is mailed to. Entering a separate Shipping address should not delay your order as long as your Billing address was entered correctly.
  •, for your security, requires you to have the correct billing address entered pertaining to the credit card being used.
  • Your correct billing address is the address your credit card statement is mailed to.
  • If the information does not verify with the credit card processing company, we will need to contact you to get the correct billing address, therefore delaying the shipment of your products ordered.
  • Once the billing address has been verified we will process your order.
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