BuyOnlineNow.ca Office Supply Superstore
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Help Center

Welcome to our Help Center. Here you will quickly find answers to our most commonly asked questions. If you can't find the answer you are looking for, you can submit your question and receive a personalized reply via email within 1 business day.

What is the BuyOnlineNow.ca return policy?


If you are not satisfied with your purchase, you may return any unused and unopened item for a refund* (not including shipping costs) within the first 30 days following your order. Please keep all original packaging; items not in their original condition are not returnable. In order to receive credit, all products must be returned in the original packaging and including all original contents. Note: Any claims for damaged or missing items must be made within 48 hrs.

*The following may not be returned for a refund: Furniture once installed or assembled, food, beverages, medicines, software, items that have been used, items not in their original packaging, and special order or made to order products.

Return Instructions:
To return an item, contact us by email: returns@BuyOnlineNow.ca or by phone 888-231-9493.

Include the following information:
1. Your order number (C1XXXXXX).
2. The item number of the product(s) you wish to return.
3. How many of each product you wish to return.
4. The reason for the return. For example: Is the item defective or damaged?
     Was the wrong item shipped?
5. The condition of the item: opened or unopened.
  • We will reply by email with a return authorization number and shipping instructions for your return.
  • We do not accept returns at our customer service office. Please ship your return to the warehouse address included in our email reply.
  • We suggest shipping with a carrier that provides proof of delivery as items lost or damaged in transit cannot be credited.
  • Affix a label to the outer box or packaging with the return authorization number and return shipping address. DO NOT write on the product's box or packaging as this will make your item non-returnable.
  • No returns of any kind can be accepted without a return authorization number.
  • Once our warehouse has processed your return, the refund will be applied to your credit card account. Please allow up to 3 weeks for the processing of returned merchandise.
  • The cost of return shipping will be deducted from any refund for refused shipments of undamaged products returned to BuyOnlineNow.ca.
  • BuyOnlineNow.ca pays return shipping only for items shipped to you in error or received damaged or defective.
  • Any claims for damage and/or shortages must be made within 48 hrs.
  • BuyOnlineNow.ca accepts returns for 30 days from the date of order. Any unused & unopened item may be returned for credit (not including shipping charges). In order to receive credit, all products must be returned in the original packaging and including all original contents.
  • All returns/replacements after 30 days must be done directly to the manufacturer of the product. Manufacturer's warranties vary; please consult the warranty information included with your products.
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